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City & Guilds

Accredited City & Guilds examination centre.

NUS Card

Offering NUS eligible Courses

Practice Index Forum

The Practice Index forum is a safe, secure and private online discussion forum for GP practice staff. It is free to join and currently has over 2500 members. The forum also has a resources section where you download policies, protocols and guides. 


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We use the paypal payment platform for all card payments. You do not need a paypal account and all major credit and debit cards are accepted.

BSMSA Introduction to Customer Care

Customer Care is key in all organisations and never more so than in the health sector.

This course will provide you with the core skills needed to provide and excel in customer care, specifically aimed at the health sector.

This course is broken down into 4 units covering:

  • Who are customers?
  • What is customer service?
  • Why is it important?
  • Creating the impression
  • Establishing preferences
  • Question, listen and agree
  • Complaints and misunderstanding
  • Confidence and attitude
  • Personal awareness and body language

Throughout the course you will be provided with material to study before moving onto quizzes which will be a combination of multiple choice and specific answer questions. The final unit is the final assessment which when completed will take you to your certificate.

Unit 1

  • Who are our customers?
  • What is customer service within the practice?
  • Why is client care important?

Unit 2

  • Creating the right impression
  • Establishing client preferences
  • Effective questioning, listening skills and reaching agreement

Unit 3

  • Dealing with misunderstanding and complaints
  • Retaining client confidence and developing a client friendly attitude
  • Personal awareness and body language 

Unit 4

  • Final Assessment

The minimum requirements to complete this course are:

  • A good standard of English language and grammar
  • The ability to commit to 2 hours self study per week

The course takes 8-10 hours to complete with access being available for 3 months following enrolment.

If you wish to enrol on this course you can pay online, via cheque or bank transfer. Please email to enrol or click on add to basket below to purchase on-line.All card payments are made using the paypal payment system. You do not need a paypal account for this, but you will be redirected to the paypal website. No card details are held or stored on the BSMSA website or by the BSMSA.

If you wish to order this course click on the "add to cart" button with the number of Courses required.

The cost of the course is £55.00. If the fee is being funded by your employed a purchase order of payment in full is required before commencing study

If you wish to order this course click on the "Purchase" button below.

Customer Care
£55.00 Purchase

When you have finished then click on the "shopping cart" button to the top right.

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