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City & Guilds

Accredited City & Guilds examination centre.

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Offering NUS eligible Courses

Practice Index Forum

The Practice Index forum is a safe, secure and private online discussion forum for GP practice staff. It is free to join and currently has over 2500 members. The forum also has a resources section where you download policies, protocols and guides. 


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An Introduction to Dealing with Difficult Situations

The BSMSA Introduction to Dealing with Difficult Situations course is suitable for anyone working or wishing to work within the health sector.

Learning incorporates a number of self-assessment opportunities and a final assessment, enabling the student to print off a certificate detailing the percentage scored.

The course contains one module covering the basics to give a solid level of knowledge of how to deal with difficult situations to enable confidence within the workplace.

Course Content:

  • What are the problems?
  • Why are they caused?
  • How do you separate the problem from the person?
  • What are the best outcomes?
  • Providing choice
  • Body language
  • Escape solutions
  • The right to your employers’ support

The minimum requirements are a good standard of English and the ability to commit to 2 hours of self-study per week. The course takes 8-10 hours to complete with access being available for 3 months.
The cost is £55.00. Payment can be made online, direct bank transfer or by cheque. If you wish to pay via bank transfer or cheque please email for an enrolment form. If you wish to purchase this course now online please add this to your basket below. All card payments are made using the paypal payment system. You do not need a paypal account for this, but you will be redirected to the paypal website. No card details are held or stored on the BSMSA website or by the BSMSA. If your fee is being paid for by a Trust or similar, payment, or a purchase order guaranteeing payment, must be sent to the BSMSA office at the time of enrolment. An invoice may be requested in advance.

If you wish to order this course click on the "Purchase" button below.

Dealing with Difficult Situations
£55.00 Purchase

When you have finished then click on the "shopping cart" button to the top right.

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